HOW WE'RE RESPONDING TO COVID-19

Service Levels as of June 11, 2021

ANCASTER

 

SERVICES

In-Store Shopping: YES
In-Store Water Testing: YES
In-Store Capacity: 9 customers
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Curbside Pickup: YES
Curbside Water Testing: YES

 

HOURS OF OPERATION

Monday-Friday: 10AM - 6PM

Saturday: 9AM - 5PM
Sunday: 11AM - 4PM

905-648-7727

DUNDAS

 

AVAILABLE SERVICES

In-Store Shopping: YES
In-Store Water Testing:YES
In-Store Capacity:
2 customers
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Curbside Pickup: YES
Curbside Water Testing: YES

 

HOURS OF OPERATION

Monday - Tuesday: Closed
Wednesday - Friday: 10AM - 6PM

Saturday: 9AM - 5PM
Sunday: 11AM - 4PM

905-628-8666

ONLINE STORE

 

AVAILABLE PRODUCTS

Hot Tubs: YES
Swim Pools: YES

Inground Pools: NO
Parts & Accessories: YES
Chemicals: YES

 

HOURS OF OPERATION

24 hours a day,
7 days a week!

SHOP ONLINE

We are opening our store to customers as of Friday June 11th!

While there are still some restrictions that need to be followed in accordance with the Government of Ontario's reopening plan, the following services will be offered:

  • In person shopping will now also be possible, although limited to 9 people in the store at a time. Staff will be on hand to monitor customer volume and access.
  • Curbside order and pickup remains available for all customers both over the phone as well as through the online store at store.budsspas.com
  • Drop off water testing will continue, with a technician calling you back with results as soon as your test is completed.
  • In store water testing will now be possible, but will still be dictated by the number of samples awaiting testing. One of our technicians will be on hand to let you know your expected wait time as you drop off your sample.

Sales

The unprecedented demand this year has created significant manufacturing delays for new hot tub or swim pools orders. If you were considering one of these for your backyard in 2021, we highly recommend discussing your plans with our sales staff sooner rather than later to avoid disappointment. We currently have truck loads of tubs on order and I am sure we can find you the tub that fits your lifestyle!

Hot tub viewing within the store will now be available through scheduled appointments.  For hot tubs or swimspa inquiries contact Lindsay at lindsay@budsspas.com.

For people looking to purchase an inground pool, we would be happy to discuss your project over the phone.  For all pool sales inquiries, please contact Nick at nick@budsspas.com

Service

Our service department will also be on hand to help with any technical knowledge or expertise you may need. Due to store capacity, during stage one of Ontario's Reopening Plan only 1 customer needing help from service will be able to come into the building at a time.  Service is still available by phone or email and they are getting back to you as soon as possible.

The best way to reach us is by emailing us at service@budsspas.com or calling 905-648-7727.

 

All services, calls and emails are being handled on a first come/first served basis in fairness to all customers.

We appreciate your patience and understanding!

Stay safe,
Bud's Team