COVID-19: OUR RESPONSE

Water testing

In order to help us serve you better, please download, print and complete one of the following forms below. Bring the completed copy with you when you come to the store.

DOWNLOAD FORM
DOWNLOAD FORM

VISIT OUR ONLINE STORE

Find chemicals, accessories, equipment and parts for your pool, swimpool or hot tub all online. Delivery is available as well as curbside pickup at either of our locations.

SHOP ONLINE

June 8 OUR LATEST UPDATES

We are very excited to announce that Bud’s Spas & Pools is ready for the next stage of expanding our service to our customers! Effective June 8th, our Ancaster location will open its doors to allow customers to enter. Due to the much smaller size of our Dundas location, Dundas will remain closed to customer access and operate strictly curbside for orders and water testing. Here’s our retail plan for this next stage:

Our store hours are changing to serve you better

Ancaster

Monday – Friday: 9 am to 6 pm
Saturday: 9 am to 5 pm
Sunday: 10 am to 4 pm

Dundas (curbside only)

Monday, Thursday, Friday: 10 am to 6 pm
Saturday: 9 am to 5 pm
Sunday: 10 am to 4 pm

How we'll operate to keep everyone safe

  • Our Ancaster location will be open to allow 10 people in the store at one time. This allows for ample space to maintain social distancing. To help with this, please limit your visit to one family member.
  • Customers will enter through the front doors and be offered verbal directions and hand sanitizer.
  • Plexi-glass barriers have been installed at the water lab, front cash and the parts counter to protect our staff and our customers.
  • We strongly encourage and request that you wear a mask in the store.  If any of our employees need to enter the sales floor, they will be wearing a mask for your protection.
  • Clearly marked pathways have been created with signs and floor stickers to help you move about the store with ease.
  • We will be accepting debit, visa or mastercard for payments. No cash transactions.
  • For those customers who are enjoying our online store, curbside pickup/delivery and curbside water testing service, this will continue to be available with a couple of improvements.
  • As of June 8th there will be four designated curbside pickup parking spaces on the East side of our building (Carstar side). Please park in one of these and call the number on the sign for the designated curbside pickup employees to bring out your order.
  • Customers will now have assistance with their salt, sand and liquid chlorine purchased. Please call the curbside pickup number and someone will come out to load your order.
  • More staff have been added per shift to assist with getting what you need.
  • If you are able to leave your water test and wait for a call before the end of the day, it would be appreciated.

Sales

We'll be taking appointments for people who wish to enter the store to view hot tubs and swimpools.  You can contact a salesperson directly by emailing nick@budsspas.com.

For people looking to purchase an inground pool, Nick would be happy to discuss your project over the phone and make an appointment to view your yard. Please contact him directly at nick@budsspas.com.

Service

We know many of our customers have found it difficult to get in touch with us. Please know we feel your frustration. We are hoping that with this next stage of opening the store, we will have freed up our phones lines to allow us to make more calls. We are also through the busiest part of our season as most of the pools are now open. This will allow us to start doing a lot of the follow up service that you have been waiting for.

The best way to reach us is by emailing us at service@budsspas.com or calling 905-648-7727.

We appreciate your patience as we navigate through this together. And thank you for sticking by us!

Stay safe,
Stacey

Water testing

In order to help us serve you better, please download, print and complete one of the following forms below. Bring the completed copy with you when you come to the store.

DOWNLOAD FORM
DOWNLOAD FORM

VISIT OUR ONLINE STORE

Find chemicals, accessories, equipment and parts for your pool, swimpool or hot tub all online. Delivery is available as well as curbside pickup at either of our locations.

SHOP ONLINE